Shipping Policy

Shipping Status

Last updated April 10, 2020.
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange the shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.

Shipping Fee

Free shipping on any order.

Shipping Orders

Normally orders will ship within 2-7 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through ankovo.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon tender of the item to the carrier.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Ankovo as undeliverable. When the carrier returns an undeliverable package to Ankovo, please contact Ankovo to make arrangements for reshipment.

Orders for The United States:
Most Ankovo.com orders will be processed by Amazon and shipped directly from the Amazon distribution center in California.

Delivery Times
When you place an order on the Ankovo website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account -> Order History after you log in to our website.

Standard Shipping
Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.
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